Shipping Policy
Shipping Policy
Processing targets, delivery estimates, tracking information, and shipping assistance for JaeYacn™ orders.
1. Where we ship
JaeYacn™ ships to eligible addresses displayed during checkout.
Free standard shipping applies to qualifying orders delivered within the contiguous United States unless otherwise stated on a product page or at checkout.
Where supported, shipping availability and costs for Alaska, Hawaii, U.S. territories, remote destinations, and international addresses are displayed during checkout.
2. Processing time
Most in-stock orders are prepared within 1–3 business days after payment authorization.
Business days exclude weekends and recognized holidays. Verification, address review, peak demand, preorders, product availability, or unusually large orders may require additional time.
3. Delivery estimates
Standard delivery within the contiguous United States is generally estimated at 5–12 business days after dispatch.
Dates shown at checkout or in shipping confirmations are estimates rather than guaranteed delivery dates. Expedited options, where available, appear during checkout.
4. Tracking
When tracking becomes available, a shipping confirmation is sent to the email address used during checkout.
The first carrier scan may require up to 48 hours after creation of the shipping label to appear.
Orders containing several products may be divided into separate shipments and receive separate tracking numbers.
5. Address accuracy and changes
Customers are responsible for submitting a complete and accurate shipping address.
Contact us immediately if a correction is required. Changes cannot be guaranteed once warehouse processing has started.
If a shipment is returned because of an incorrect or incomplete customer-provided address, reasonable reshipping costs may apply.
6. Delays outside our control
Weather, carrier capacity, transportation disruption, customs review, security events, holidays, remote destinations, and other circumstances outside reasonable control may affect delivery.
JaeYacn™ will provide available information and reasonable assistance, but carrier estimates cannot be guaranteed.
7. Lost, damaged, or delivered-but-not-received packages
Contact Customer Care promptly if tracking shows an unusual delay, a shipment arrives damaged, or a package marked delivered cannot be located.
For a delivered scan, first check the delivery area, household members, neighbors, building personnel, and the carrier. Documentation may be requested, and a carrier investigation may be opened before a resolution is provided.
8. International duties and taxes
Where international delivery is offered, customs duties, import taxes, brokerage charges, or other local fees may apply.
Unless checkout expressly states that these amounts are prepaid, they are the recipient's responsibility. Customs clearance may also extend delivery time.