Orders & Payment

When is my order confirmed?

An order confirmation is sent after checkout. Final acceptance remains subject to payment authorization, fraud review, inventory availability, and order acceptance.

Can I change or cancel an order?

Contact Customer Care as soon as possible. Changes cannot be guaranteed after warehouse processing or shipment has started.

Is checkout secure?

Checkout is operated through Shopify and participating payment providers. Available methods depend on location, currency, device, and enabled payment services.

Shipping

How long does delivery take?

Most in-stock orders are processed within 1–3 business days. Standard delivery within the contiguous United States is generally estimated at 5–12 business days after dispatch.

How do I track my order?

When tracking is available, it is sent to the email address used at checkout after dispatch. Allow up to 48 hours for the carrier's first scan to appear.

Returns & Warranty

What is the return window?

An authorized return may be requested within 30 calendar days after confirmed delivery. Review the Return & Refund Policy for applicable eligibility and instructions.

What does the warranty cover?

Eligible JaeYacn™ products include a 2-year limited warranty against covered defects in materials and workmanship. Consumables, normal wear, misuse, accidental damage, and unauthorized modification are excluded.

Products & Performance

How should I choose a JaeYacn™ product?

Review the intended use, specifications, appearance information, and other details provided on the relevant product page, then compare the available options according to the space or arrangement you have in mind.

Are JaeYacn™ products medical devices?

No. JaeYacn™ decorative artificial flowers are consumer products and are not medical devices. They do not diagnose, treat, cure, or prevent disease, and product information does not replace professional medical advice.

How should a product be maintained?

Product life and care needs vary according to the item, frequency of use, environment, and maintenance. Inspect products as appropriate and follow the applicable product guidance for cleaning, care, or replacement components where relevant.