Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Return Eligibility

To qualify for a standard return, an item should generally:

• Be unused and in its original condition.
• Include its original parts and accessories.
• Include original packaging where reasonably possible.
• Be accompanied by valid proof of purchase or relevant order information.

How to Request a Return

Before returning an item, contact service@jaeyacn.com.

Please provide:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photos or videos where relevant.

Return Address

After the return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Return Shipping Costs

Preference-based returns: If an eligible product is returned because of a change of mind, preference or another reason not caused by a product or fulfillment problem, the customer is generally responsible for return shipping costs.

Damaged, defective, incorrect, incomplete or materially misdescribed items: If the problem is attributable to the product or our fulfillment process, we will provide an appropriate replacement, refund or return solution without requiring the customer to bear additional costs resulting from that error.

Return Inspection

Returned items may be inspected after receipt to verify that applicable return requirements have been satisfied.

Refund Timing

Once an approved returned item has been received and inspected, eligible refunds are issued to the original payment method.

Our refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time before the refund appears in your account.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete or materially different from its product description, contact us as soon as reasonably possible.

Provide the order number together with supporting photographs or videos where appropriate. After reviewing the issue, we will provide a reasonable replacement, refund or return solution based on the circumstances.

Order Cancellation

If you wish to cancel an order, contact service@jaeyacn.com promptly.

We will make a reasonable effort to process cancellation requests received before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged for an order that is successfully canceled before fulfillment.